Our Support Commitment

Product support and updates are included in the price of the annual licence fee; if you hold a current licence, then they are all part of the service.

If you have a support issue, you can contact us by ‘phone on 0203 793 7740. We are available on weekdays between 9am and 5.30pm UK Time, excluding bank holidays.  Alternatively, you can email us at [email protected] and we will respond to you within 24 hours, Monday to Friday. You can also Tweet us: @TheCookieCrunch

Support is also provided as part of all trial packages, with the same level of services as full licence holders.


The latest version of the Optanon User Manual and Deployment Guide is available online to existing customers and is updated regularly as we release new functionality.

Additional Services

Our licence plans include the support services and resources detailed above. However, we know there are cases where you might need more. If you contact us, we can also help with:

  • Integration
  • Customisation, branding and UX work
  • Enterprise solutions
  • Bespoke software development
  • Privacy Consultancy and training

Our Services